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About Us

Company Information Page

About eGolfDirect.com 

Privacy Policy 

Security Policy 

Returns 

Contact Information 

Sales Policy 

Shipping

About eGolfDirect.com

eGolfdirect.com is committed to bringing our customers the finest golf equipment and accessories available while standing by one basic principle provide the industry's best service with the best selection at the lowest prices. Browse our site and you will quickly discover that our prices are the lowest on-line and our selection and in-stock inventory is second to none.

Our management staff has an average of 10 years of golf retail experience each and we understand that our about Us section is not about us; it's about you, the customer. We’re golfers just like you. We’re shoppers, just like you. And we want value without having to sacrifice service and quality, just like you.

We stand behind our products 100% and will strive to make your shopping experience with eGolfDirect.com one that will bring you back. If you have questions or comments please feel free to contact us anytime and share your thoughts with us. Because in the end that's what it's all about, you.

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Privacy Policy

What is eGolfDirect.com policy on privacy?

Your privacy is a very sensitive subject for us and we take it very seriously. So our privacy policy at eGolfDirect.com is as follows: We reserve the right to share ONLY demographic information with our affiliates and advertising partners. We do have manufacturers and/or suppliers that assist us with fulfillment and shipping in certain categories, and in those cases those companies receive a name and shipping address so that they can process and ship orders properly. However, they are not allowed to share our customer information with any third party.


What type of information is kept?

If you register with eGolfDirect.com, we ask that you register as a new user, and to establish a username and password so that you can access that information if you ever wish to modify it. For security purposes, we ask some questions that are unique, and only you will know. Other questions are optional, such as how old our users are and how they heard about eGolfDirect.com.

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Security Policy

We use state-of-the-art Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to sign on our site is when you are making a purchase. On the Checkout page, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their ID and password. This password is for your protection. If you don't have your password, there is a link that reads "Lost your password?" Click on this for instructions on how to get your password.
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Returns

eGolfDirect.com stands behind every item sold. eGolfDirect.com is committed to having happy customers that not only cannot wait to shop again but go out and tell their friends about eGolfDirect.com.

Your satisfaction is guaranteed. If you are not satisfied with your purchase, please call Customer Service (1-866-252-1291) for a Return Authorization (RA) number within 30 days of receipt of product. Customized product or product that has been abused may not be returned, exchanged, or canceled under any circumstances. For all other products, if the item is returned in the original packaging, we will exchange it or provide you a refund based on your original method of payment. The product must be returned to us within 30 calendar days of the issuance of the Return Authorization Number. All products must be new and packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was included with the product. Returns that do not meet these conditions will not be valid and will be returned to the customer and be billed for the shipping. All returned products that are valid have a 10% re-stocking fee, no exceptions. All returned products must be in brand new condition. eGolfDirect.com will not accept return, exchange, or canceled orders where the product have been used, no exceptions.

INTERNATIONAL RETURNS--

The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts, custom orders or demo items are not returnable either domestically or internationally.

If you should need to return an item contact eGolfDirect.com by phone or E-Mail and request a RGA (Returned Goods Authorization) number. Returned items MUST have the RGA number written BOLDLY on the box of the returned item. Return shipping charges are your responsibility. We recommend that you insure the item when shipping. All items returned must be in new and unused condition. 

CLOSEOUTS, CUSTOM ORDERS AND DEMO ITEMS are not returnable. SPECIAL ORDER items that are not regular in stock items are also not returnable. Please note that Custom Orders usually take 2-3 business weeks for us to receive from the manufacture. We are not responsible for delays due to the manufacture.
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Contact Information

Hours of Operation

Monday through Friday 8:30 A.M to 6:30 P.M. PST
Saturday 1:00 P.M. to 6:30 P.M. PST

By E-mail:
Questions: - How Can We Help You?
Comments: - Tell Us What You Think of Egolfdirect.com

By Phone:
US Customers: 1-866-252-1291
International Customer: Email Us

By FAX:
US Customers: 1-253-540-0192 

By Mail:
eGolfDirect.com
15902A Halliburton Rd. #118
Hacienda Heights, CA 91745
(This address is NOT for returns)
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Sales Policy



Advertising Disclaimer
Although eGolfDirect.com diligently reviews and updates information on this site, there may be some instances where there are unintentional errors or where the latest information has not been updated. eGolfDirect.com is not responsible for typographical, pricing, product information, advertising or shipping errors. Advertised prices and available quantities are subject to change without notice.

eGolfDirect.com reserves the right to cancel an order or to issue a Returned Merchandise Authorization (RMA) for merchandise that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error. eGolfDirect.com will also cancel an order if it is deemed to be made in bad faith or for which we were unable to verify billing information with the credit card's issuing bank.

Product Price
As a leading retailer, eGolfDirect.com uses its purchasing power and strong relationships with top distributors/suppliers to bring you low prices. Prices advertised in e-mail promotions are valid for 5 days from the date of issue. 

System Availability
eGolfDirect.com makes every effort to maintain 100% system availability, except during scheduled maintenance periods. Should we experience technical difficulties, eGolfDirect.com is not responsible for orders that are not processed or accepted.

Shipping Method Selection
Please select correct shipping option. Only select "Commercial" option if your order is being shipped to a business address and not your place of residence. Our relationship is hurt with our shipping partners when improper shipping options are selected. 

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Shipping

Rates and Carriers
eGolfDirect.com negotiates the best possible shipping and handling prices for our customers. To support our customers' shipping needs we work with the premium carriers (UPS and FedEx) with Next Day, 2nd Day and Standard Delivery options available for most items. 
Delivery times are stated in business days, and do not include order processing times.

Next Day - Delivered the next business day by 5PM
2nd Day -  Delivered by the 2nd business day by 5PM
Standard - Routinely delivered within 3-5 business days

We frequently offer shipping promotions; please check the product page for current options and pricing. 

All shipping prices are quoted in U.S. dollars. C.O.D. orders cannot be accepted. 

Regarding APO/FPO addresses - We DO NOT accept.


NEW INTERNATIONAL ORDERS 
International customers will be responsible for payment of any applicable duties at the time an order arrives at its destination. IF CUSTOMER DOES NOT PAY CUSTOM FEE'S OR DUTIES AT THE TIME OF ARRIVAL, EGOLFDIRECT.COM RESERVES THE RIGHT TO CHARGE CUSTOMER'S CREDIT CARD FOR THE AMOUNT OWED. You must contact your local Department of Commerce or other government office for any duty and taxes that may be added. Duty or taxes may be added at the time of deliver.  

Because of increased internet fraud, we are no longer accepting foreign cards. If you are outside of the United States and would like to make a purchase, we will only accept direct money wire transfer. Please contact our customer service with any questions or concerns you may have: eGolfDirect@Yahoo.com .

Thank You!

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