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FAQs

 

1.Are_you_selling_brand_new_equipments?

2.What_is_the_status_of_my_order?

3.How_do_I_find_the_item_I_am_looking_for?

4.Is_it_safe_to_use_my_credit_card_on_egolfdirect.com?

5.Is_my_personal_information_kept_private?

6.How_can_I_modify_the_order_I've_placed?

7.I_lost_my_password,_please_help!

8.Do_you_sell_Gift_Certificates?

9.How_much_are_the_shipping_cost?

10.Do_you_do_international_sales?

11.How_do_I_return_an_item?

 

1.Are_you_selling_brand_new_equipments?

Yes! We only sell brand new equipments and golf related products in our website.

At egolfdirect.com, we stand behind every product that we sell. We are committed to providing our customers with the highest quality, authentic products, exceptional customer service and true value unseen in the industry before.

You can shop confidently with egolfdirect.com knowing that every product that we are selling is brand new with manufacturer warranty.

2.What_is_the_status_of_my_order?

Once you have placed an order, you can check its status at any time by logging in to ¡°My Account¡± and going to ¡°View Order Status and History¡±.

After we received the payment confirmation, we will further process your order to the shipping department. Please check the ¡°Shipping¡± section below to read more about our shipping policies.

Once your order has been shipped, you can track your order by clicking on the ¡°Track¡± button. Our system is connected to a UPS server to deliver you the most up-to-date information regarding your order's status.

It is sometimes possible to make last-minute changes to unshipped orders. These changes require immediate assistance from customer service at egolfdirect@yahoo.com

3.How_do_I_find_the_item_I_am_looking_for?

Whether you know exactly what you are looking for or you are browsing to discover new exiting items, egolfdirect makes it easy to do both.

You can use the "Product Categories" menu on the left side of the page to browse products by specific category. Those with a symbol have subcategories within them. You can access subcategories by clicking on the symbol.

If you prefer to shop by brand name, you can use the "Search by Brand Name" menu to go to a specific manufacturer's page.

Simply put a keyword into the search box on the top left corner of the page's body for an easy search. You can also use the "advance search engine" to specify search attributes.

4.Is it safe to use my credit card on egolfdirect.com?

egolfdirect uses some of the most sophisticated security software available. All transactions are processed with the latest version of Secure Socket Layer Technology (SSL) to encrypt your information in a very secure connection. It is extremely unlikely that any transmitted transaction information will be misused.

5.Is my personal information kept private?

All information is used internally to process customers¡¯ orders. We will not sell and/or distribute your personal information to any other parties without your consent, unless it is enforced by law.

6.How can I modify the order I've placed?

It is sometimes possible to make last-minute changes to unshipped orders. These changes will require immediate assistance from customer service at egolfdirect@yahoo.com Please note that most orders will be shipped within one to two business days.

7.I lost my password, please help!

You can request your password to be sent to your e-mail account from the password retrieval page. Then, you can update your password by logging into your account, and going to the ¡°Edit My Profile¡± section.

8.Do you sell Gift Certificates?

Yes, you can find it in the egolfdirect Gift Certificate page. For more detailed information, please refer to the gift certificate support page.



9.How much are the shipping cost?

Our shipping system uses actual weight and dimensions to calculate shipping costs and it connects directly to the UPS server to get the most current rate of every order you place.

You are entitled to receive FREE UPS Ground Shipping if you place an order of $200 or more. The free shipping rate will be reflected automatically during the checkout process.

10.Do you do international sales?

Yes! We accept orders from international customers. Please send your product inquiries to at egolfdirect@yahoo.com to get further instructions.

11.How do I return an item?

You can find specific instructions in the Returns and Warranties page.



 
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